Terms & Conditions

Promotions

By redeeming a discount code or offer for a free gift from Oz Hair & Beauty you accept these terms & conditions:

  1. We cannot accept codes from any third party organisations or websites unless otherwise stated on ozhairandbeauty.com
  2. Where stated online, exclusions can apply to selected discount codes.  The terms of this discount code is listed on promotion materials, banners and promotional cards. Otherwise, all discount codes are only valid on full price items. Full price items are items that do not have a slashed RRP or "valued at" price. 
  3. Promotions that exclude Gift Packs cover all sorts of packs where products are packaged together, regardless if the title contain the words gift pack.
  4. The OZLOVER code is for first time customers only and cannot be used more than once per customer or order.
  5. Where a minimum spend is applicable to a discount code or voucher, the minimum spend must be achieved in order to receive the stated value of the discount code or voucher. The minimum spend is calculated by adding all the products from the specified collections together.
  6. Promotions and discount codes cannot be applied to an order once it has been processed. 
  7. All vouchers including Welcome Vouchers are not redeemable for cash nor refundable. 
  8. Promotions and discount codes are valid for a limited time only and will be specified on all promotional banners. Outside of this period an offer or discount cannot be redeemed. 
  9. Discount codes can only be redeemed via checkout. You must insert the code to redeem any offer. 
  10. Any items that have been purchased with a voucher will be refunded via a gift card or store credit. 
  11. All 'FREE GIFT, FREE SAMPLE, FREE TRAVEL SIZE' promotions are While Stocks Last.
  12. You must meet all requirements including minimum quantity of products to redeem free gifts. 
  13. When redeeming free products including samples and travel size products, we will do our best to accomodate the gift you’ve redeemed or eligible for however where this is not possible, you will be supplied with a gift of equivalent size or value and be notified upon delivery of parcel. 
  14. Where a choice of a free gift is offered with your order, we cannot swap out any free gift due to personal preference.
  15. The 'FREE GIFT’ tag found on any products will entitle you to a free gift with a single purchase of a product. Only one free gift per order applies. 
  16. The ‘PROMO ON PRODUCT’ tag found on any product indicates that the product is part of a promotion where you are required to purchase 2 or more product OR reach a certain threshold in order to receive a free gift, sample or discount. 
  17. Only one discount code can be used per order. This also applies to automatic discounts where a discount is automatically applied to your order without a discount code. 
  18. Where promotional offers are prices as marked there is no need to enter any discount code. The advertised price is the final price. Any other discount codes must be inserted at the checkout to apply further discounts.
  19. Where a free product(s) is included with your order as part of a promotion, samples are 1-19ml and a deluxe sample is 20ml or more. A sample could come in sachet, bottle or container form.

If you are still having an issue with a code not working at checkout please reach out to our friendly team at enquiries@ozhairandbeauty.com or call us on 1300 4030 035.

Gift Cards

  1. Gift Cards are valid for 36 months from the date purchase and cannot be redeemed for cash. We also cannot exchange or refund a gift card or replace a lost or stolen card.
  2. Gift Cards are redeemable both online and in-store. 
  3. Gift Cards are excluded from all promotions unless stated otherwise.
  4. Gift Cards purchased in AUD may only be redeemeed on the Australian website and Gift Cards purchased in NZD may only be redeemed on the New Zealand website.
  5. Gift Cards cannot be purchased using any buy-now-pay-later services.

Oz World Loyalty Program

  1. Oz World is a credit-based system where the user can earn credit back on every purchase made online and in-store.
  2. Oz World is currently only available at ozhairandbeauty.com and valid only for Australian and New Zealand residents only.
  3. Oz Hair and Beauty reserves the right to change these terms and conditions without any notice.
  4. Joining Oz World requires the creation of an account with Oz Hair and Beauty. An account can be created via the account page and requires your email, first name and last name.
  5. Anyone can join Oz World with a valid email address. Only one account can be made per customer, any other accounts will be closed, and all credit will be forfeited.
  6. Oz VIP are entitled to a base credit earn rate on all purchases made online and in-store at Oz Hair and Beauty. Oz Royalty members will receive a 2x multiplier on all credit earned at Oz Hair and Beauty. 
  7. Credit is earned on the monetary portion of goods purchased online and in-store at Oz Hair and Beauty. All shipping charges, parcel insurance and other administration charges (i.e., restocking fees) are excluded from Oz World credit.
  8. Where the total value of an order is below any free shipping threshold, shipping charges must be paid for. For example if the free shipping threshold is $49 and the total value of a cart is $37 then the $4.95 shipping charge would need to be added to the order. 
  9. Oz World credit cannot be used with any discount codes or promotional offers activated via a code.
  10. Any friend referred to Oz Hair and Beauty must be a new customer who has not placed any orders with Oz Hair and Beauty previously.
  11. A referred friend must place one order with a value greater than $50 before any discount for the existing customer to receive their credit.
  12. Credit owed to a referring customer are applied to the referring customers account within 7 days of a successful referral.
  13. A referred order being marked as delivered by the courier will be deemed as a successful referral.
  14. If a customer that has been referred has not used any referral code for their order, we are unable to apply any referral award for this. 
  15. A customer can complete up to 50 successful referrals in the calendar year. 
  16. All discounts for referred contacts exclude Hair Appliances, Bundles & The Ordinary.
  17. All credit earned online and in-store at Oz Hair and Beauty will expire after 12 months of date earned.
  18. Any unused credit cannot be extended, redeemed for cash, or exchanged.
  19. Credit cannot be transferred between accounts.
  20. Credit can be redeemed at the cart if the customer is logged in, or in-store at the counter. A valid email address must be provided with an existing credit balance to make a redemption.
  21. Where a customer is entitled to a refund for their order and credit has already been redeemed, the cash portion will be refunded by the payment selected when the order was confirmed. The Oz World credit portion will be returned to your loyalty account and can be used on future orders. 
  22. In the event of a partial refund, the cash portion will be refunded first with Oz World credit being refunded last. For example, if an order of $39.95 has been processed with $30.00 cash and $9.95 Oz World credit and refund of $5.00 was required, you will receive a $5.00 cash refund before any Oz World credit is refunded. If a $35.00 refund is required, you will receive a $30 cash refund, plus an additional refund of $5.00 Oz World credit. 
  23. Credit cannot be redeemed or exchanged for cash.
  24. The Oz World loyalty program can be retracted at any time without notice by Oz Hair and Beauty.
  25. Oz Hair and Beauty reserves the right to cancel any credit, vouchers, or loyalty account where the user is deemed fraudulent.
  26. Trade accounts, wholesale distributors, and any business-to-business (B2B) entities are excluded from joining the loyalty program.
  27. The loyalty program is designed exclusively for individual consumers and is not open to businesses or trade entities. Participation in the program is limited to persons who are customers of our products or services for personal use.
  28. We reserve the right to verify the eligibility of participants and to disqualify any individual found to be in violation of these terms. This includes but is not limited to excluding any trade or B2B accounts attempting to register for the loyalty program.
  29. Any loyalty program account found to be associated with a trade or B2B entity will be subject to immediate termination. Termination may result in the forfeiture of all accrued loyalty credit and benefits.
  30. We reserve the right to refuse membership to any individual or entity at our discretion. If there is suspicion or evidence of a trade or B2B account attempting to enroll in the loyalty program, we may deny membership without providing any further explanation.
  31. In the event of the Oz World loyalty program being retracted, Oz Hair and Beauty reserves the right to withdraw any outstanding credit, unused vouchers, or loyalty accounts.
  32. Oz Hair and Beauty reserves the right to modify, amend or edit the credit rate for all online and in-store orders placed at Oz Hair and Beauty without notice.